DelawaremKrH7ynnC7q9ShPLjDhfb9ZAu89kg1qJ Location: Delaware Compensation: To be decided Telecommuting is ok. This is a part-time job. This is a contract job. OK to highlight this job opening for persons with disabilitiesOK for recruiters to contact this job poster.Phone calls about this job are ok.Please do not contact job poster about other services, products or commercial interests.

Delaware2254942759448091384047198791425993604249 Location: Delaware Compensation: To Be Determined Telecommuting is ok. This is a part-time job. This is a contract job. OK to highlight this job opening for persons with disabilitiesOK for recruiters to contact this job poster.Phone calls about this job are ok.Please do not contact job poster about other services, products or commercial interests.

Comcast Corporation is the nations leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcasts Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. POSITION SUMMARY:The Online CAE is responsible for providing the highest level of customer service to our high-speed Internet customers. Online CAE must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor. The Online CAE is responsible for reflecting Comcasts standards of excellence consistently and serving as a reliable source for our customers at all times.DUTIES AND RESPONSIBILITIES:-Responds to telephone and e-mail inquiries, covering full range of customer services (serviceability, sales, service problems and billing) in a prompt and professional manner -Serves as a sales representative for Comcast High Speed Internet (CHSI) products and services. -Troubleshoots PC/CHSI/E-mail/modem problems with customer; escalates advanced troubleshooting problems to technical support group when appropriate.-Maintains accurate problem call tracking in a Remedy Helpdesk ticketing system-Maintains and coordinates interdepartmental communications -Achieves overall performance goals of the organization including: Resolve rate, First call resolution, Tier II transfer rate, and all other performance objectives in the call center.-Attends training as required and performs other related duties as assigned Required Skills: MINIMUM QUALIFICATIONS:-High school diploma or general equivalency degree-Two (2) years customer service experience in a high-contact, service-related environment-Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware-Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with WWW and Internet, e-mail, and basic troubleshooting required-Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator)-Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner-Demonstrated ability to establish and maintain effective relationships with customers-Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems-Strong interpersonal skills, with ability to work effectively within groups and teams-Highly developed organizational skills, with ability to plan and prioritize workflow in a timely manner -Ability to work shifts, evenings, weekends and holidays-Ability to work overtime as required.-Punctual, regular and consistent attendance.EDUCATION:High school diploma or equivalent required Location: NewarkPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

 tov1HaIvnPMKYKJic2duxCgoUZJCf2WzzfBvnumf  Location: Delaware Compensation: $13/hour plus benefits Telecommuting is ok. This is a part-time job. OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

Comcast Corporation is the nations leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcasts Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. POSITION SUMMARY:Interact with customers to handle billing, service, and sales aspects of the business in such a way that the CAE relates well to the customer, uses and exercises sound judgment,and acts responsibly in the customers and the companys interest.DUTIES AND RESPONSIBILITIES:-Demonstrate active listening skills to ensure mutual understanding of customers concerns/comments-Build professional rapport with the customer by listening, understanding, and being clear and articulate in verbal and written communications-Effectively communicate information, minimizing the need for future contacts. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and service problems-Represent Comcast in a positive, professional, and ethical manner, while working to exceed customers expectations and minimizing possibility of further escalation-Take ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation-Promote and recommend Comcast products and services based on a logical relationship to the customers needs and interests and in accordance with business goals-Be accurate with order processing to ensure minimum errors or consequential issues in fulfilling orders-Demonstrate a strong ability to analyze and solve problems regarding billing, service, or sales issues-Be proactive, and inform customer and manager of issues as appropriate-Process customer billing transactions for cash, credit, debit, or personal check payments-Exchange or receive Comcast equipment from customers Required Skills: MINIMUM QUALIFICATIONS:-One to two years of customer service experience in a high-contact, service-related environment preferred-Working knowledge of how to navigate in a Windows environment-Proven mathematical ability to calculate basic transactions-Flexible to work shifts, evenings, weekends, holidays, and overtime as required-Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner-Strong interpersonal skills-Demonstrated ability to establish and maintain effective relationships with customers. -Ability to maintain composure in stressful situations-Basic listening skills with demonstrated ability to obtain key information to assess customer needs and resolve service problems-Ability to lift and carry ten pounds-Ability to sit for extended periods of timeEDUCATION:High school diploma or equivalent requiredComcast is an Equal Opportunity Employer Location: NewarkPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

Comcast Corporation is the nations leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcasts Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. Essential Functions: To save and retain pending non-pay customers from disconnecting services and build customer loyalty along with collecting past due balances. Regularly recommend new and/or improved non-pay retention tactics, tools, offers and methods, based on customer interactions with pending non-pay disconnect customers.Major Responsibilities/Duties: - Ensuring that we effectively explain to customers their current account balance, collecting proper amounts due and identifying customers who may be eligible for payment plans based on customer account history and business guidelines- Act as collections customer liaison in the retention/safekeeping of our current customers- Resolve customer complaints/concerns through active listening, empathy and professionalism- Professional and quality presentation of products/services in a courteous and sincere manner, establishing and communicating the value of our products and services- Contribute to the Business by meeting or exceeding budgeted non-pay retention goals for all product lines- Demonstrate proficiency in technical and billing troubleshooting of all product lines- Share successes and new ideas with team members in order to achieve both individual and team goals- Perform other duties as assigned Required Skills: Minimum Requirements:- High School diploma or GED required. Two yrs college preferred.- A minimum of 1 - 2 years of experience in a Call Center sales environment preferred. - Proficiency in MS Word and Excel along with basic billing knowledge of DST/COMTRAC desired. - Ideal candidates must be highly motivated and enjoy working in a challenging collections/saves environment. - Knowledge of retention principles. - Must be able to handle difficult customers in a professional manner and build customer loyalty. - Ability to troubleshoot technical and billing problems with all product lines.- Excellent verbal communication skill with the ability to communicate on all levels.- Ability to work seated for long periods of time.- Use and manipulate objects such as pen, keyboard, papers and telephone.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer. Location: New CastlePrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

Comcast Corporation is the nations leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcasts Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. POSITION SUMMARY:Interact with customers to handle billing, service, and sales aspects of the business in such a way that the CAE relates well to the customer, uses and exercises sound judgment,and acts responsibly in the customers and the companys interest.DUTIES AND RESPONSIBILITIES:-Demonstrate active listening skills to ensure mutual understanding of customers concerns/comments-Build professional rapport with the customer by listening, understanding, and being clear and articulate in verbal and written communications-Effectively communicate information, minimizing the need for future contacts. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and service problems-Represent Comcast in a positive, professional, and ethical manner, while working to exceed customers expectations and minimizing possibility of further escalation-Take ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation-Promote and recommend Comcast products and services based on a logical relationship to the customers needs and interests and in accordance with business goals-Be accurate with order processing to ensure minimum errors or consequential issues in fulfilling orders-Demonstrate a strong ability to analyze and solve problems regarding billing, service, or sales issues-Be proactive, and inform customer and manager of issues as appropriate-Process customer billing transactions for cash, credit, debit, or personal check payments-Exchange or receive Comcast equipment from customers Required Skills: MINIMUM QUALIFICATIONS:-One to two years of customer service experience in a high-contact, service-related environment preferred-Working knowledge of how to navigate in a Windows environment-Proven mathematical ability to calculate basic transactions-Flexible to work shifts, evenings, weekends, holidays, and overtime as required-Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner-Strong interpersonal skills-Demonstrated ability to establish and maintain effective relationships with customers. -Ability to maintain composure in stressful situations-Basic listening skills with demonstrated ability to obtain key information to assess customer needs and resolve service problems-Ability to lift and carry ten pounds-Ability to sit for extended periods of timeEDUCATION:High school diploma or equivalent requiredComcast is an Equal Opportunity Employer Location: NewarkPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

Comcast Corporation is the nations leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcasts Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. POSITION SUMMARY:Interact with customers to handle billing, service, and sales aspects of the business in such a way that the CAE relates well to the customer, uses and exercises sound judgment,and acts responsibly in the customers and the companys interest.DUTIES AND RESPONSIBILITIES:-Demonstrate active listening skills to ensure mutual understanding of customers concerns/comments-Build professional rapport with the customer by listening, understanding, and being clear and articulate in verbal and written communications-Effectively communicate information, minimizing the need for future contacts. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and service problems-Represent Comcast in a positive, professional, and ethical manner, while working to exceed customers expectations and minimizing possibility of further escalation-Take ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation-Promote and recommend Comcast products and services based on a logical relationship to the customers needs and interests and in accordance with business goals-Be accurate with order processing to ensure minimum errors or consequential issues in fulfilling orders-Demonstrate a strong ability to analyze and solve problems regarding billing, service, or sales issues-Be proactive, and inform customer and manager of issues as appropriate-Process customer billing transactions for cash, credit, debit, or personal check payments-Exchange or receive Comcast equipment from customers Required Skills: MINIMUM QUALIFICATIONS:-One to two years of customer service experience in a high-contact, service-related environment preferred-Working knowledge of how to navigate in a Windows environment-Proven mathematical ability to calculate basic transactions-Flexible to work shifts, evenings, weekends, holidays, and overtime as required-Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner-Strong interpersonal skills-Demonstrated ability to establish and maintain effective relationships with customers. -Ability to maintain composure in stressful situations-Basic listening skills with demonstrated ability to obtain key information to assess customer needs and resolve service problems-Ability to lift and carry ten pounds-Ability to sit for extended periods of timeEDUCATION:High school diploma or equivalent requiredComcast is an Equal Opportunity Employer Location: NewarkPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.