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HunterLab, a leader in color technology, has an exciting opportunity for a Customer Sales Coordinator to join our team. The Customer Sales Coordinator is responsible for order processing and customer service support.Essential Job Functions:• Field communications from customers, internal departments and distributors via telephone, facsimile and e-mail. Communications can be categorized into the following: information request for part or catalog numbers; pricing of goods and services; lead times and availability; requests for status of orders. • Review of purchase orders for consistency with the contract. Perform data entry of purchase orders and organize processed orders.• Provide shipping documentation for domestic and international orders where required.• Communicate with accounting regarding new customer accounts and initiate credit applications.• Review and process quotations/proforma invoices to include all requested products and quantities, up-to-date pricing, any applicable discounts and accurate delivery time.• Provide Return Material Authorizations (RMAs) and documents for parts returned and issue warranty replacements.• Update international distributors list.• Update Domestic and International price book, master quotes and master proformas.• Update Domestic sales information sheets and reports.• Process all expense reports.• Generate monthly sales reports.• Track demo instrument inventory and location.Education & Work Experience• Associate’s Degree with 2+ years of customer service experienceRequired Skills: • Demonstrable excellent customer service skills• Proficient in Microsoft Excel and Access • Excellent Phone Skills• Accurate Data Entry Skills• Type at least 50 words per minute• Basic knowledge of general accounting principlesWe are looking for a strong work ethic and compassion for customers and fellow employees that goes beyond having a professional attitude. Since the position involves direct contact with clients, the ability to communication effectively and in a responsive manner is needed. Location: Reston, VAPrincipals only. Recruiters, please dont contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests. |
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